Password Reset Instructions

You will be asked for information to verify your identity. If verified, your username will be displayed and you will be asked to create a new password.

Below are the requirements for passwords. Please read all instructions carefully.

There is a time limit, so please have a password in mind before pressing Continue below.

  • Passwords must contain 16 characters from at least three of the following four categories:

    • English uppercase alphabet characters (A-Z)
    • English lowercase alphabet characters (a-z)
    • Base 10 digits (0-9)
    • Non-alphanumeric characters from this list: ^ * - ! = { } | : ` , . ? / ' ~ " ( ) ; < >

  • Passwords MUST NOT contain ANY part of your full name, user name or Vnumber.

  • Past passwords CANNOT be reused, please select a NEW password.